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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

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  2. 103: Nate Regier: I made two huge mistakes

103: Nate Regier: I made two huge mistakes

Jan 11, 2017

Nate Regier made a significant leadership blunder. Until he made a bigger one. Nate published a story about a client and didn’t get permission from the CEO. He also wrote the story in a manner which came across arrogant and self-serving. Listen to how Nate is STILL working to get over this hump.