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Fast Leader Show | Customer Experience Leadership


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 28, 2017

Dr. KH Kim was assigned to write and report the meeting minutes for her group faculty meetings. Not being experienced in spoken English, she struggled with slang and acronyms. She recorded and transcribed meetings, and even asked her children to help her. Finally, she gave up. She felt stupid, got even more self-conscious and depressed. And then she was reprimanded for being lazy. Listen to how she got over this hump.