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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Mar 25, 2015

Diane was hitting the wall and leaving people behind. Her strategic skills were rendered ineffective because people were not connecting with her. While Diane was able to connect the dots quickly she was not connecting them for her team. Join me as Diane tells her story and shares much more about how to connect with...


Mar 18, 2015

Dan was identifying himself by others and as a people pleaser he eventually became lost with needing to define himself by others. Then Dan had an epiphany where things became clearer and he realized he had more in him and he began to turn to his strengths, talents and gifts. Listen to this episode and learn how...


Mar 11, 2015

What Chuck believed when he was given the responsibility to drive customer satisfaction as high as possible was that the rest of the organization would pay attention to the customer results. Join me as Chuck tells the story of what he and his team decided to do when the organization decided to focus somewhere else....


Mar 4, 2015

What Carol perceived coming out of business school was that she needed to take a tuff stance. Join me as Carol shares her story of learning how to become a path paver for women and a transformation expert of organizations. Learn how Carol found herself with having no consideration at all with executives to having a...