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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 24, 2015

Jeanne couldn’t figure out why she wasn’t getting any traction. Once, Jeanne had someone do something very important in the trajectory of her personal and professional life. After that she began to do something different that caused people to want to do what Jeanne needed them to do. Listen to Jeanne’s story.


Jun 17, 2015

Peter was out of balance. He entered a situation that required an entirely different level of teamwork. Luckily he realized that he needed to shift his attention and put some things on pause to focus on what matters. Listen to Peter tell his story as he shares much more about how to be bold, make a change and to go first.


Jun 10, 2015

Karl was told no. But he didn’t stop there. He was a new training director for a company but he didn’t have any education in the art and science of adult education. Not wanting to wing it, he found Boston University offered a master’s degree that only took nine months to complete. Karl asked his organization to...


Jun 3, 2015

When Jeannie Walters learned about the acquisition of one of her favorite clients during the financial crisis of 2008 it wasn’t the loss of a major contract that impacted her most. Instead she found meaning in something bigger. Listen to Jeannie's story.