Preview Mode Links will not work in preview mode

Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jul 29, 2015

Parrish Arturi was not always calm, cool, and collected. Once while leading a project team for a new product the funding for it was removed. Parrish was very passionate about the work his team was doing and took the news of the project cut personally. Parrish lost his cool and then learned a valuable lesson. Listen to...


Jul 22, 2015

Dave Rendall was in college and was asked by his resident director if he was going to sign up to be a resident assistant. Thinking he was the reason resident assistants existed Dave failed to see that he was a good candidate. His resident director then became the first person to tell Dave that what he sees as...


Jul 15, 2015

When Dr. Cliff Hurst was a Consultant and Executive Coach he often was met with a degree of defensiveness and people would put up a mask and a shield to avoid getting real. Cliff found himself spending a lot of time and effort trying to break through their defenses until he changed his methods. Once that happened he...


Jul 8, 2015

Tema Frank needed to make some technology changes with her company. The change required that her systems be out of service for a few days. In an effort to notify her customers via email, a technology glitch caused many people to receive a flood of emails about the system change issue. By the time Tema found out, over...


Jul 1, 2015

Joan Pepper spent almost a year completing all of the necessary paperwork for adopting a girl from the country of China. She completed all of the requirements and mailed all of the documents, but they got lost. Then Joan constructed a daring FBI MOST WANTED type of plan.