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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Aug 26, 2015

Jeff Furst was elected as the Alumni Chair, as a sophomore, of a historical fraternity chapter at Northwestern University called Phi Kappa Psi. Instead of doing the typical homecoming duties and the once a year meeting Jeff decided take on the needs of a deteriorating chapter house. Over the next two years Jeff...


Aug 19, 2015

Carrie Weston was given a job offer to leave her current employer. When she looked around, the company had experienced a downturn in sales and a lot of internal movement and uncertainty. A pivotal moment in her career led to a lot of self-reflection. While the time may have been right for others, Carrie decided making...


Aug 12, 2015

When Carol Sharicz was a new professor and tasked with inviting a guest speaker for an annual conference at her college she came up with an idea to invite a high-profile local celebrity. Once she shared her idea the senior leadership she was met with negativity as to the unlikelihood of this celebrity accepting the...


Aug 5, 2015

Lance Miller had a life plan set in front of him. As the third generation in a family business Lance was all set. But then he found himself looking in the mirror one morning thinking he was emotionally and spiritually dead. Listen to Lance tell his story. #leadership #podcast