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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Oct 28, 2015

Jack Mackey challenged a group of volunteers for an annual conference to get 300 people to come to their annual conference. That was 3-times more than they had ever had before. Listen to how Jack moved onward and upward after a key volunteer tried to quit before they even started.


Oct 21, 2015

Trying to do right by her staff and by her customers, Annette found the same people getting in the way. Listen and learn how Annette got over the hump to move onward and upward.


Oct 14, 2015

While Yana could not control what happened in Bolivia. She had something she could control. Even when she could not control Pakistan, she still had something she could control. Listen to how she moved onward.


Oct 7, 2015

While Desirree had no control of the cancellation of her program, she did have control over how she would react and support her team through the transition. Listen to how she got over the hump