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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Nov 25, 2015

Sarah Simon was in a new role and had little experience when her boss came down with a terrible migraine headache. She told Sarah to take over as the facilitator for a very important client meeting. Sarah had to make the choice of embracing her fear or running away from it. Listen to what Sarah did.


Nov 18, 2015

Alison Circle received the results from an organizational climate survey that revealed some devastating results. Finally learning to get over herself, Alison realized she needed to balance what she needed to get done with what people were asking of her. Listen to Alison tell her story of how she prevented...


Nov 11, 2015

Measuring the Return on Investment (ROI) in leadership training and development is considered to be an important element in Human Resources and beyond. The ROI of training and development is frequently a topic presented and discussed at conferences, workshops and professional associations. Journals and media regularly...


Nov 4, 2015

Judith Glaser had several humps that occurred around the age of ten. It was when she became old enough to realize there was something that didn’t feel right about the way her family interacted. It also caused her to escape to other peoples’ houses to gain greater connection and a feeling of comfort. What she...