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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Dec 30, 2015

Leslie O’Flahavan was a high school English teacher and had deep joy in being a teacher. After her first child arrived, she wondered how she would juggle the long hours at school and the challenges of parenthood. So she (naively) started her own business and quickly proceeded to make only $3,000 in her first year....


Dec 23, 2015

Tabitha Dunn was given the responsibility to pull together a team to determine the best way to measure customer service. After collecting information inside and outside of the organization Tabitha’s team presented their recommendations on what to keep and change. When their recommendations were met with resistance...


Dec 16, 2015

Warren Kennaugh wasn’t totally unhappy working in the corporate world. But Warren wanted to do more of the things he loved. That’s when Warren decided to strike out on his own. But after a year in business, he was not able to buy an island and a Maserati. That’s when he found out it was going to take much more...


Dec 9, 2015

Yvonne Nomizu set a new vision for her organization with new measures and new strategy. But her team did not seem to be accepting her new direction. So Yvonne kept pushing and getting frustrated. Then she received some valuable feedback that help her change her approach. Listen to Yvonne tell her story of how she...


Dec 2, 2015

Art Sobczak started a business with a partner at the early age of 22. After a short time, his partner went on to law school and Art tried to keep the business. Struggling to make enough income, Art decided to take a job while trying to build his business. Art still struggled, but income was no longer the problem. Listen...