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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jan 27, 2016

Eric Mondschein wanted to have students from the US and Canada learn international law by arguing a mock case at the United Nations. Needing to have a country sponsor him to accomplish this, Eric called the US Ambassador to the UN and was quickly dismissed. That’s when Eric did something that got him the sponsorship...


Jan 20, 2016

Jon Wolske is very much a data-driven guy. But he found himself managing a bunch of feel-like people. Even though his people were bringing good ideas, Jon would find himself getting down to the nitty-gritty data of how their ideas would be affecting things. When Jon’s struggle to communicate with his team came to a...


Jan 13, 2016

Paul Cole made repeated attempts trying to engage with his client in better ways of working together to satisfy them and to do right by his company and his people. Leading an outsourced customer care operation, Paul had to make a tough decision to fire his multi-million dollar client that was using their KPIs as a way...


Jan 6, 2016

Jeofrey Bean was hired as a market planner to help turn his company around. He was responsible for helping the company to develop products that the marketplace was going to love. The problem for Jeof was that he needed several different departments to work together to accomplish the company’s goals. And...