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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Feb 24, 2016

Jeremy Watkin threw his phone when a customer yelled at him. He argued with customers and would shoot out angry emails. Jeremy’s antics were entertaining to folks in the contact center. But Jeremy finally realized something that changed his outlook and life. Listen to Jeremy tell his story of how he got over the hump...


Feb 17, 2016

Chip Huth had just been to a tactical communications class and tried to use this new communications strategy, which he just learned, on his son. When the tactics that worked in class did not work on his son, Chip become very frustrated. That’s when Chip truly realized the hump he needed to get over. Listen to Chip...


Feb 10, 2016

Justin Robbins graduated from High School with honors and was on his way to become a music teacher. But in his first semester in college he immediately felt lost. Justin then made a big decision to drop out which sent him on a three year journey to find his way. Listen to Justin tell his story of finding his passion and...


Feb 3, 2016

Chip Bell’s unit was in an ambush site during the Vietnam War. As an officer, Chip usually went with the unit most likely to make contact with the enemy. One night, Chip’s unit was totally surrounded by an enemy unit that was ten times the size of his unit. As the enemy began to get closer to his unit, Chip called...