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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

May 25, 2016

Jermaine Edwards started his first side business working with a number of health and pharmaceutical companies. Quickly it became evident that the business was not going to be something that was profitable. Jermaine was conflicted and in fear of damaging some relationships. Once he received some key advice he was able to...


May 18, 2016

Kirk Weisler had a small adversity that really had a great impact on him. One that he didn’t really foresee or intend. As an assistant soccer coach he was warned by several parents, with all of the drama parents can bring, about an obstruction on the soccer field. Listen to Kirk tell his story of how he got bugged...


May 11, 2016

Chantal Bechervaise found herself in a management position where the senior management and above created a very toxic work environment. As a person that is normally positive and perseveres, she eventually became very apathetic and depressed. That’s when she did something that helped her realize that she was...


May 4, 2016

Brad Cleveland was in his 20’s and traveling helping clients build their customer service organizations. He had more work than he could handle and things were very exciting. Then one day after visiting a client site his wife called him with news of a swollen lymph node and a strange spot on her skin. After many tests,...