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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 29, 2016

Nate Brown and his wife moved to Nashville for a job. Placing a lot of his identity in his job, Nate felt like he lost everything when he was removed from the business. Some of the words that were used when he was terminated hurt deeper than anything he could imagine. Listen to Nate tell his story of how he was able to...


Jun 22, 2016

Hyrum Smith was asked by Rudy Giuliani to come speak to the families of the victims of the World Trade Center attack. It became one of Hyrum’s toughest and most rewarding speaking experiences he has ever had. But before he could open his mouth a fireman jumped up to speak. Listen to what he said and how Hyrum got over...


Jun 15, 2016

Bill Treasurer was in his performance review when his boss told him to close the door. Bill knew what was coming next was not going to be good. He told Bill he was concerned he was becoming a brown-noser. Bill was embarrassed and ashamed. Listen to what he said next that made all the difference.


Jun 8, 2016

Susan Fowler has a career that requires a lot of travel. But travel had become a pain in the neck and getting through security raised Susan’s tension and stress. Then Susan realized she had an opportunity to live her values. Listen to her story of how she aligned with her values so it can help you to move onward...


Jun 1, 2016

Vicki Herrell gave birth to her middle child and there were some issues that told them something was wrong with the child physically. After years of testing and varying diagnosis the whole process changed Vicki beyond measure. Listen to her story of how she was able to get over the hump and move onward and upward.