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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

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  2. 247: Omar L Harris: Leadership giants have gaps

247: Omar L Harris: Leadership giants have gaps

Oct 16, 2019

Omar L Harris coasted on his own individual talent early in his career. The first time he led a team, he began to carry the performance of the team on his shoulders. This caused him to be hospitalized and suffer from panic attacks. Finally, he realized he needed to trust his people and put them in the right place to win.