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Fast Leader Show | The Show for the Customer-centric Leader


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Nov 23, 2016

Paul Larsen was promoted into a manager role. He wasn’t up for it so the authority went to Paul’s head. After a short period of time, Paul found himself all alone. One Thursday night, all of Paul’s direct reports went out to celebrate a birthday and he wasn’t invited. That’s when Paul realized he needed to make some changes to get over the hump.