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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

May 31, 2017

Ilene Marcus was a manager in a large bureaucracy that had a cost of living dispute with its labor union. The workers went on strike and Ilene needed to go to work. As she planned to cross the picket line, she worried about the confrontation and what would happen. But as she walked towards the picket line, she knew exactly what she needed to do. Listen to what Ilene did to get over the hump.