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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Sep 13, 2017

Jill Konrath was working with two big companies, consulting on product launches. Within three months, both of the companies eliminated outside consultants, due to pressure from Wall Street. Jill lost 95% of her work and after six months waiting for the work to return, Jill needed to get new clients. But Jill was unable to book any appointments. She lost faith in herself, lost her value proposition, and then she finally realized something that helped her to get over the hump.