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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jan 3, 2018

Kumar Mehta experienced a culture shock. After working for Microsoft for many years, he became the CEO of Blue Ocean Market Intelligence. The same people that used to respond to his emails and phone calls when he was at Microsoft, now would not talk to him. His calls and request became less important without the Microsoft brand. That’s when Kumar learned a hard lesson about innovation.