Preview Mode Links will not work in preview mode

Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

  1. All Episodes
  2. 158: Darrin Poole: It was a challenge to my leadership

158: Darrin Poole: It was a challenge to my leadership

Jan 31, 2018

Darrin Poole was challenged as a leader. He had to engineer a mindset shift. He suspended the normal drills and implemented a game changing tactic that dramatically changed their performance and helped everyone get over the hump.