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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Feb 28, 2018

Dean Lindsay had a client that hired him for sales training. Everything went great and participant feedback was high. But once the client learned that Dean had some minor roles as a professional actor, he terminated the remaining sessions. This caused Dean to make some changes that had some unintended consequences.