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Fast Leader Show | The Show for the Customer-centric Leader


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Oct 7, 2020

Dan Bruder was asked to start a bank during his early 20s. He didn't have any experience yet, but he didn't back down to the challenge either. In order to accomplish this, he needed to work harder than anybody else. He didn't have any idea about multiplicative leadership where he could do more with others, and he only focused on how he could do things better by himself. While working on this role, Dan realized the potential of success through the help of others when he hired a second-in-command that was really talented. However, after a year, this person quit. Her reason was that the role was not challenging enough. Dan was putting on too much of the responsibility to himself making her job too easy and squashed her potential and inhibited her ability to be great. From that experience, Dan got over the hump and learned a very valuable lesson in delegating and helping others activate their own potential.