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Fast Leader Show | The Show for the Customer-centric Leader


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Feb 17, 2021

With most of our audience working in the customer experience industry, I asked Cheryl China some of her best tips and advice for leaving behind an unforgettable legacy in CX and how to be happier and more successful in the workplace.

Some leaders have been working in the customer experience industry for years and have not left a positive legacy to their team members and employees. They leave behind negative thoughts and memories and retire miserable and unhappy.

I understand that work can be toxic, and we can get lost in the moment, but it is important that we detach ourselves and reevaluate our career paths sometimes. Where are we headed and what are we working for?

These career advice not just apply to the overall leadership, but also to employees as well. Some of these things might sound cliché, but you’ll be surprised to know that not many people actually do them:

  1. Be willing to move sideways in your career.
  2. Don't hesitate to take risks.
  3. Don't let perfection hold you back.
  4. Don't be afraid to ask the hard questions.
  5. Learn from your mistakes but don't wallow in them.
  6. Always represent and protect your brand and your reputation.
  7. Engage, network, and build relationship.
  8. Know that what you say and do matters.
  9. Be kind to others.