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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

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  2. 329: Richard Medcalf - 4 Shifts You Need to Make In Order to Break Through the Ceiling of Complexity

329: Richard Medcalf - 4 Shifts You Need to Make In Order to Break Through the Ceiling of Complexity

Jan 5, 2022

We live in a world of infinity. We have an infinite amount of things we can do at any one moment. As responsible individuals, we try to take care of all the opportunities and requests that come our way. Try as we might, there is a point where there are no more hours in the day and we just hit this ceiling of complexity. What do you do when you can’t go any further when you can’t go any faster? Do you just spend your life jammed up against this ceiling of complexity?

In this episode, Richard Medcalf shares how you can change your mindset and learn how to pause and approach things differently. As he says in the podcast, you can’t change gears when your foot is on the accelerator. Learn how to take a different approach.