097: Roberta O’Keith: I was in a dark place at my job
Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!
Roberta O’Keith found a fellow co-worker on the floor,
non-responsive and barely breathing. As the person responsible for
handling employee complaints about work, she knew stress finally
took her down. That was Roberta’s wake up call.
About the Podcast
Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.