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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

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  2. 141: Serena Smith: Life hasn’t necessarily been a cake walk for me

141: Serena Smith: Life hasn’t necessarily been a cake walk for me

Oct 4, 2017

Serena Smith was 31-years old. She was shepherding a huge transition at work and a lot of people were looking to her for comfort and stability in the change. And her superiors were looking for results. That’s when she found a lump on her neck – it was cancer. Listen as she shares how she got over the hump.