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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Dec 27, 2017

Vicky Oliver was working at an advertising agency on September 11, 2001. After that day, Vicky decided to do a career redirect. She set upon a path to use her skills in a different way that ultimately led her to write about Bad bosses, Crazy Co-Workers and Other Office Idiots.

Dec 20, 2017

Rick Brinkman knew he had to get better at presenting. While presenting to a large group, he was unable to understand why everybody began to laugh hysterically. But he learned one thing that has helped him to move on to delivering hundreds of successful presentations since.

Dec 13, 2017

Shawn Vij was just out of business school and he was given the responsibility of the accounting for a project. He spotted something shady in the books and began to ask questions. He must have asked too many questions because his boss terminated him. That’s when Shawn’s outlook took a turn for the worst.

Dec 6, 2017

Sean Hawkins worked for a company that had been acquired twice in a short period of time. Sean had to navigate the delicate balance of being transparent where he could while upholding his responsibly to the organization. Sean learned that one investment he made really paid off in the end.

Nov 29, 2017

Erik Seversen had a horrible string of hiring the wrong person. That’s when he needed to do something different. He decided to totally change the interview process and his leadership style. Erik started focusing more on using emotional intelligence to move forward and applying it to his new English as a second...