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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Mar 29, 2017

Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her...

Mar 22, 2017

Ashish Bisaria was leading a transformation team that needed to take thousands of people on a change journey. But one of his peers struggled with being able to take a large strategic vision and turn it into tactical steps. That’s when Ashish did two important things that helped the organization to get over the hump.

Mar 15, 2017

Marc Allen tried several things to make a living, but he was unable to make money at anything. When Marc turned thirty he had no money and was a total poverty case. That’s when he decided to play a little game. This game resulted in Marc launching what eventually became a successful publishing company. Listen to...

Mar 8, 2017

In 2000 Bill Munn was soaring financially. But he was not focused on what he was best at. So Bill turned his business around and he lost of lot of clients and a lot of savings. Just before he got to the brink things started taking off. Listen to Bill share his story of how he got over this hump.

Mar 1, 2017

Brian MacNeice was working for a large advisory service firm. Brian began to worry as he reviewed the impact of his work. He realized that many of the clients he worked with were not interested in implementing what was recommended. That’s when Brian made a life altering change.