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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 28, 2017

Dr. KH Kim was assigned to write and report the meeting minutes for her group faculty meetings. Not being experienced in spoken English, she struggled with slang and acronyms. She recorded and transcribed meetings, and even asked her children to help her. Finally, she gave up. She felt stupid, got even more...

Jun 21, 2017

Dorie Clark found her dream job. She thought it was going to last a lifetime. It lasted for only a year. As a journalist, the entire industry contracted and she had to adjust. Dorie was forced to master the skill of resiliency and it led her to write her first book about career reinvention and how to adapt to career...

Jun 14, 2017

Bernie Swain was facing gargantuan competition to be the lecture agency that would represent President Ronald Reagan. He was certain that he would lose out to a more experienced and larger firm. When Bernie got the call, he prepared for the worst. Listen to Bernie share his story of how wining helped him to move onward...

Jun 7, 2017

Mark Babbitt was always the man behind the curtain. He was the engineer in back that figured out how to get stuff done. But then his role changed. He had to blog and be vulnerable. He had to take a stand. As the guy who would vomit before public speaking., Mark had to get over the hump fast.