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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Sep 27, 2017

Edwina Cowell and her team began to work with a developer for their website. She began to witness the developer being disrespectful, defensive, and angry. But she ignored those signs and the situation began to escalate. She did finally get a website out of it that needed to be replaced in six months.

Sep 20, 2017

Kendall Lyman was a new consultant working in the oil industry. He was a strategist working with executives looking at the market and competitive analysis. As Kendall worked to implement change, he continually ran into problems at the individual level. That’s when Kendall analyzed something different that helped him...

Sep 13, 2017

Jill Konrath was working with two big companies, consulting on product launches. Within three months, both of the companies eliminated outside consultants, due to pressure from Wall Street. Jill lost 95% of her work and after six months waiting for the work to return, Jill needed to get new clients. But Jill was unable...

Sep 6, 2017

Cort Dial was working with the leaders on a capital project in Saudi Arabia. 3 years and 8 million man-hours where required to build this project. Cort asked the supervisors to go all in and sign up to build the project without harming anyone. After months of being told no, Cort had a break through and got over the hump.