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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

May 30, 2018

Cash Keahey was facilitating strategic planning for corporate executives when he realized he wanted to try leading people. He was placed in an operations role and was seen as a corporate outsider to many on his new team. Listen as Cash describes the tactics he used to move onward and upward faster.

May 23, 2018

Jim Knight was asked by his CEO to deliver on a project with an extremely aggressive timeline. Despite all of their effort of working 18-20-hour days and on the weekends, Jim began to realize the task was larger than first assessed. So, Jim reported to the CEO and ultimately learned a vital lesson about transparency.

May 16, 2018

Doug Sandler was hired to be a DJ at a party hundreds of miles from his home. He was feeling on top of his game but within 15-minutes of the four-hour event, he realized why he was really hired sight unseen. He also realized that everything he had done in his career to that point was just about being lucky.

May 9, 2018

Lori Bocklund and her husband lived in the Washington DC area during 9/11 and then the anthrax scare and the DC sniper. She was living in constant fear. Despite loving where they lived, they decided to move. But they didn’t know here they wanted to live. After finally figuring that out, she took an even bigger risk...

May 2, 2018

Michael Gale owned a number of trademarks on journey mapping when they built the methodology 14 years ago. But now he has to admit it’s no longer relevant because you can’t fit a journey map into a world of moments. With organizations now needing to digitally transform and customers being in complete...