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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 27, 2018

Jeff Piersall was in a 14-year business relationship with who he thought was a good friend. But it ended in a betrayal. Despite another partner betrayal later in his career, Jeff holds on the belief that ethical capitalism is what the majority of the world believes in, desires and practices.

Jun 20, 2018

Olga Mizrahi knows that reviews are part of the gig economy and the future of work. So, after reading a negative review about her book she had three choices that we all can choose to take. After much contemplation, she decided to respond publicly in a way that’s surprising and bold.

Jun 13, 2018

Eric Kish was placed in an oil refinery to turn it around. Overloaded with debt and crippled by equipment that had failed inspection, Eric thought he had no option but to go bankrupt. That’s when in desperation, Eric’s work to make a major cultural shift paid off and it fueled a historic turnaround.

Jun 6, 2018

Dave Mattson had the opportunity to buy into an established business but was unable to secure the funding he needed. After being rejected by several bankers and taking a hit to his self-esteem, he thought all was lost. But without his knowledge, Dave’s parents put everything they had on the line for him.