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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Sep 26, 2018

Simone Vincenzi decided to quit his job and go to school to learn how to run his own business. Tragically, his grandfather pasted away and Simone decided to travel back to his hometown in Italy from London every two weeks to comfort his grieving mother. Quickly, his savings was exhausted, but he continued to travel...

Sep 19, 2018

Pete Williams built a company selling phone systems but gradually learned he was not getting any repeat business. That’s when Pete and his team began to discover and implement the seven levers that companies use to create a cadence for business growth.

Sep 12, 2018

Ralph Welborn was working on a wicked problem with the Department of Defense, CEO’s, and Chief Security Officers of many different organizations. He had to get them all to be in service to fight the bad guys. Ralph now takes the lessons he learned to move beyond customer-centricity to ecosystem engagement.

Sep 5, 2018

Brad Deutser had a business partner for many years and he finally realized that the partnership didn’t work for him. He kept giving and giving and finally let go of the circuit breakers and the things that were holding him back - he embraced clarity.