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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Aug 28, 2019

Lonnie Wilson was working with a client on a culture transformation and was staring failure right in the face. Then he received a piece of advice from his Pastor that enabled him to step back and work on guiding the transformation at a much smaller scale to move forward faster.

Aug 21, 2019

Steve Coughran came into a 50-year old organization with a lot of systems and legacy things in place. Needing to innovate, Steve began to break things down into small pieces, executing on them and gaining team confidence and repeating the process.        

Aug 14, 2019

Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and helping others to make the workplace more engaging, one smile at a time.

Aug 7, 2019

Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility.