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Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

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  2. 236: Steve Pacinelli: It’s the beginning of rehumanizing business

236: Steve Pacinelli: It’s the beginning of rehumanizing business

Jul 31, 2019

Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket when he learned to care more about people and less about the numbers.