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Fast Leader Show | The Show for the Customer-centric Leader


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Feb 5, 2020

Alex Castro found that ninety percent of his clients were not in a position of readiness when he was brought in to help with growing and transforming their businesses. As a result, he started to leverage a readiness assessment as part of the onboarding process that helped to avoid strategic debacles.