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Fast Leader Show | Customer Experience Leadership


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jul 15, 2020

Luis Pedroza was in a foreign country facing challenges in growing a product from an established brand. The company he was working with was seeing the competitive environment in an outdated way and growth was not that easy anymore. By showing them a new future or having them look at a new lens, Luis was able to reframe the company's perspective and eventually lead them to success.