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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Aug 12, 2020

Gregg Ward was working with a colleague who he became best buddies with. They would hang out, party, and spend time together, but after some performance slip-ups, Gregg (who was the leader of the organization) was put in a position where he needed to deal with the issues that his friend was having at work. Because their relationship was not based on respect, his colleague did not agree with his decision and things went ugly from there. From that mistake Gregg realized how important respect is between any relationship whether personal or professional.