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Fast Leader Show | Customer Experience Leadership


Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Aug 19, 2020

Aaron McHugh was experiencing a lot of difficulties in his life, particularly with his career, his kids, and his daughter's health. During that time, one of his buddies came and said to him, "You might not be able to change your circumstance but you can own your atmosphere." It completely changed him and made him take this idea of taking ownership of the atmosphere of his life. Aaron learned that it's about starting small and taking 2° changes that will eventually build up and lead to somewhere else.