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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 2, 2021

The goal of transformative influence is always to make other people better. However, there is a void in trust in the marketplace today - people no longer trust each other. Employees don’t trust management, employees don't trust the board, and investors don't trust the employees and the board. As a result, transformation is almost impossible.

As a leader, if you want to build trust, you need to understand that it’s not about you. It’s about the influence you have on other people. It’s all about trying to make other people better.

If you can make them better, you’ll be surprised to see that they will actually perform for you.

In this episode, Walt Rakowich shares his experience on transformative influence and the steps you can take to transform your team and make your organization better.