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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jun 7, 2023

In this episode of the Fast Leader Show, we're excited to have Chuck Mollor – executive coach, consultant, and author of The Rise of the Agile Leader. Chuck shares various insights on the importance of leadership adaptability, understanding oneself, and teamwork in navigating complex challenges and change. He also discusses employee engagement, identifying cultural champions, and the need for leadership accountability. 

Chuck emphasizes the relevance of having a strong company culture foundation, which can impact financial performance and differentiate the brand. He also delves into the topic of categorizing employees into various groups and emphasizes the importance of retaining top talent. Lastly, we touch on Chuck's book and its valuable insights for leadership. Tune in to this thought-provoking episode that will equip you with practical tips and strategies for effective leadership.