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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jul 17, 2019

Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural brilliance.


Jul 10, 2019

Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments.


Jul 3, 2019

John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation.


Jun 26, 2019

Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce.


Jun 19, 2019

Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his mindset. Now he shares this insight in helping others be more positive coaches.