Preview Mode Links will not work in preview mode

Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Apr 24, 2019

Samuel Bacharach was a new professor at Cornell and was called out for not following procedures by an office administrator. Initially, he refused to listen but then apologized for his behavior. A year and a half later, this woman helped him to negotiate a salary bonus. From then on, he built his career on...


Apr 17, 2019

Jessica Hartung is driven to build more mission-driven leaders. The things that are happening in our communities that are the fabric of our lives, are more often led by people who are self-interested and don’t have a healthy relationship with power. And our institutions and communities are suffering as a result....


Apr 10, 2019

Sean Minter had a client that was extremely customer experience oriented. But when he observed his staff trying to deliver a great customer experience on his client’s behalf, he realized they were eager but didn’t have the tools to do a good job.


Apr 3, 2019

Stacey Hanke was doing introductions for speakers early in her career and her boss said she needed to be recorded for feedback and coaching purposes. Stacey reluctantly complied and upon reviewing the taping, she shockingly realized she had a huge disconnect between how she felt and what everyone else experienced. Now...