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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

May 31, 2017

Ilene Marcus was a manager in a large bureaucracy that had a cost of living dispute with its labor union. The workers went on strike and Ilene needed to go to work. As she planned to cross the picket line, she worried about the confrontation and what would happen. But as she walked towards the picket line, she knew...


May 24, 2017

Claire Brooks moved to Detroit, Michigan and found a senior role with an advertising agency. During her first meeting, she met with the brand manager for an American car brand and she began to mixing up the names of car parts. After a moment, the brand manager asked ask what was she talking about. Claire, felt she...


May 17, 2017

Tracy Goodwin was a Freshman in college and was cast as the lead in a play. The young man playing opposite of her began to beat her as part of a scene. The intensity increased over time and Tracy asked the play Director if it could stop. The director refused and threatened to replace her. Tracy was devastated. Listen to...


May 10, 2017

Christine Porath decided to take the non-traditional path. She wanted to make a difference and it wasn’t what they were looking for. As a result, she had to make a move and it set her back. And she would do it all over again. Listen as Christine shares why she made her...


May 3, 2017

Simon Blair was a new call center team leader and instructed to increase sales by 400%. But as the new kid on the block he inherited the old school long-term employees that were resistant to change. After months of trying different tactics and failing time and again he finally found out how to get over the...