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Fast Leader Show | Real-life stories of failure and triumph

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Nov 29, 2017

Erik Seversen had a horrible string of hiring the wrong person. That’s when he needed to do something different. He decided to totally change the interview process and his leadership style. Erik started focusing more on using emotional intelligence to move forward and applying it to his new English as a second...


Nov 22, 2017

Danny Gutknecht’s daughter came home crying. She did not want Danny to be disappointed in her because she brought home grades she was not happy with. That’s when Danny said those were her grades and her journey. Just like employees at work, she needed to find her own meaning.


Nov 15, 2017

Tim Perek carried his journey map and personas into a c-suite meeting with all of his research and data. He walked them through all of the ideation and through the prioritization. Then his moment of truth came when an executive asked a key question. That’s when Tim learned the key to delivering value with his...


Nov 8, 2017

Steven Stein started a small business with his wife. He was responsible for doing many of jobs necessary to grow the company. But to grow, Steven had to learn a valuable lesson. He did and today they employ more than 170 people throughout the world and he’s become a leading expert on psychological assessments...


Nov 1, 2017

Jeff McManus started a new job in a new town and was trying to understand and learn everything. One night while driving home after his night class, Jeff wrecked his car after falling asleep at the wheel. In the hospital, he realized things needed to change. That’s when Jeff came to realize that he must totally shift...