194: Phyllis Weiss Haserot: The degree of frustration I felt is enormous
Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!
Phyllis Weiss Haserot shares the leadership skills she has had
to lean on as her husband’s Parkinson’s disease rapidly progressed
while she is passionately pushing forward her work in
cross-generational conversation at work.
About the Podcast
Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.