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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Apr 26, 2017

Dov Baron was at the top of his career. After a long speaking tour he took a few days off and decided to go hiking with a friend. Instead of hiking, they decided to go free climbing. At 120 feet Dov reached for a rock that dislodged a bigger rock which knocked him down and sent him crashing to the bottom. But it...

Apr 19, 2017

Ron Carucci was at a place in his career where he was very discouraged and scared. He never thought he would be able to build a brand new set of muscles at a very seasoned part of his career. But that’s when he got a dose of his own medicine. Listen to how he got over the hump so you can move onward and upward faster...

Apr 12, 2017

Joshua Spodek wrote a book and his friends said it sucked and was difficult to read. So he turned it all around and rewrote it. Every time he received feedback no matter how terrible it was there was always something to learn. He finally realize his approach needed to change and it was much more effective. What...

Apr 5, 2017

Kathleen Peterson was in the midst of a large training project when she clashed with the project manager. She was right and she chose to fight. This episode sent Kathleen on a journey of discovery and learning. Listen to learn where she went and how she ended up learning that being right is useless.