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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Feb 28, 2018

Dean Lindsay had a client that hired him for sales training. Everything went great and participant feedback was high. But once the client learned that Dean had some minor roles as a professional actor, he terminated the remaining sessions. This caused Dean to make some changes that had some unintended consequences.

Feb 21, 2018

Steven Keith was hired by a creative agency to build their digital consulting practice. As Steven began to build his team, he was hiring people and managing the team in a culturally different way than the legacy business. It wasn’t working. The CEO sat Steven down and told him he needed to fix it fast. Ultimately,...

Feb 14, 2018

Christine Comaford fell to the ground and her body couldn’t stay standing. She had just found out that her step son died unexpectedly at college. While trying to cope with this tremendous loss, she had to fulfill numerous professional obligations. But she was unable to function. That’s when she found something that...

Feb 7, 2018

Jeffrey Shaw was tops in his class and returned home to launch his new business. Ready for success, Jefferey spent three long years moving down the path to failure. After he gave his best sales pitch ever, he realized how off he was trying to promote the message of his business. He was unable to speak the lingo of...