Preview Mode Links will not work in preview mode

Fast Leader Show | Customer Experience Leadership

Not just business...by far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Apr 29, 2020

With the current pandemic going on, Annette Franz goes through this difficult situation with the help of her two teenage boys who lives together with her and shares some quality time with each other.


Apr 22, 2020

Tamara Ghandour was faced with a business challenge that needed the perspective of others. Focused on the outcome, Tamara was unable to generate a lot of ideas from the team members. She instead focused on rewarding the behavior of giving ideas, no matter how ridiculous the ideas were, and was able to come up with more...


Apr 15, 2020

Steve Brown was unsure where to go next in his career. Being given the advice to follow his passions and do the thing that he loves, Steve started his own company, Possibility and Purpose. Today, Steve is doing the things he is most passionate about helping businesses understand how the technologies of today can lead to...


Apr 8, 2020

Chuck Swoboda was working in a big company that was supposed to be an innovator. Seeing the bureaucracy and the senior leaders not really upholding the company's core values, Chuck became frustrated and left the company. He went on and worked in a smaller company, eventually becoming the CEO, and did everything opposite...


Apr 1, 2020

Paul Pagnato was working in the financial industry when the financial crisis hit. With the lack of transparency in the industry, people no longer knew if it was all going to work out for them. Unable to stand this lack of transparency, Paul took the courage to leave the industry to become an entrepreneur and...