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Fast Leader Show | The Show for the Customer-centric Leader

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Nov 15, 2017

Tim Perek carried his journey map and personas into a c-suite meeting with all of his research and data. He walked them through all of the ideation and through the prioritization. Then his moment of truth came when an executive asked a key question. That’s when Tim learned the key to delivering value with his customer experience program.