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Fast Leader Show | Customer Experience Leadership

Not just far, one of the most insightful, thorough and thought-provoking podcasts. Huge variety of guests ranging from authors, speakers, doctors, academics and professionals all sharing personal stories that will improve your customer experience, employee experience, contact center, customer service and being more human-centric at work...and home. Well worth your time!

Jul 1, 2020

David Dye experienced the lowest moments of his leadership when he was first promoted in a middle-level management position. During one team lunch, the things he was communicating to his team was falling on deaf ears as the things he was asking did not feel relevant to them. After realizing his mistake, David learned that he was executing his own vision and did not ask the team what their vision was. It was his wake-up call. He learned that it's not just about his own vision, but about their vision together as a team. It helped him get over the hump of needing to engage his people. Today, David is sharing his experiences to help other leaders become better versions of themselves and teaching them that together they are able to build something much stronger and much more cohesive.